Since 2009
A heating firm that still answers its own phone
Tom Hollick and Sarah Vane started with one van and a lock-up in Byker. 17 years on there are 14 engineers, a yard in Walker, and still no call centre.
- installs a year
- 380
- engineers, all employed
- 14
- from 612 reviews
- 4.9
Three rules we have not broken
We say when not to
Around a quarter of people who ask us about a heat pump leave with a boiler quote, because that was the right answer for their house this year.
The surveyor leads the install
Nobody arrives on install day to find the plan does not match the house. The person who measured it is there.
One price, in writing
If the survey was wrong, that is our problem. We have not sent an invoice above its quote since 2016.
Who you will meet
Everyone below is employed by us. So are the other ten.
- Tom HollickFounder, surveys most heat pump jobs himself
- Sarah VaneCo-founder, runs design and quoting
- Liam BranniganLead installer, heat pumps
- Aisha KhanService manager, plans and breakdowns
Registrations and accreditations: [accreditation] · [accreditation] · [accreditation] · [accreditation]. Replace these placeholders with your own scheme names and numbers.
What customers write back
“They told us at the survey which three radiators had to go bigger and why. The house is warmer than it ever was on gas, and the first winter bill came in under what they estimated.”
“Old boiler out at eight, new one firing by half three, dust sheets gone by four. The price on the invoice was the price on the quote, to the pound.”
Meet us at your house
The survey is free, takes about ninety minutes and ends with a fixed price in writing.
