How an install works, start to finish
Three to five weeks from the first call to a warm house. Most of that is kit on order and paperwork; we are in your home for two or three days.
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Usually this week
Survey
- An engineer measures every room with a laser measure
- Radiators, pipes, cylinder and fuse board checked
- Outdoor unit position agreed with you
- About ninety minutes, free, no obligation
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Within two working days
Design and fixed quote
- Room-by-room heat loss at a cold Tyneside January day
- System sized to the total, radiators checked per room
- One fixed price, with every radiator listed
- Estimated yearly running cost for your house
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Two to three days on site
Install
- Day one: outdoor unit, pipe runs, old boiler out
- Day two: cylinder, controls, radiators
- Day three: fill, commission and test
- Hot water every night except, at most, one
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On the last day
Commission and handover
- Flow temperature set to your house, not the factory default
- Controls explained at your kitchen table
- Warranty and grant paperwork submitted for you
- Commissioning sheet and photos emailed
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For as long as you own it
Aftercare
- 10-year workmanship guarantee
- A call after two weeks and after the first cold month
- Yearly service reminder
- Optional plan with breakdown cover
Start with the survey
Pick a morning or afternoon. We will confirm the engineer's name the day before.
